Very Well Privacy Statement

Our Dedication to Your Privacy

At Very Well, we are fundamentally committed to safeguarding the personal information of our users. This Privacy Statement outlines our practices regarding the collection, use, and protection of your data when you engage with our services. We conduct all data processing activities in strict accordance with up-to-date data protection legislation applicable in the United Kingdom, including the General Data Protection Regulation (GDPR).

Information We Collect and How

To provide our services and meet our regulatory obligations, we collect various types of personal data. This information is gathered directly from you during registration and account usage, and indirectly through your interactions with our platform. The categories of data we process include:

Identity Information: Full name, date of birth, and gender.
Contact Details: Residential address, email address, and telephone number.
Financial Records: Information related to your payment methods and a history of transactions conducted on our platform.
Verification Documents: Copies of identification documents, proof of address, and proof of payment method ownership, as required for our Know Your Customer (KYC) procedures.
Technical Data: IP address, browser type, device information, and login credentials.
Usage Information: Details of your gameplay, betting history, and general interaction with our services.

How We Utilise Your Personal Data

We process your personal information for specific, legitimate purposes essential for the operation of a licensed gaming platform. Your data is used to manage your account, ensure the security of our services, and comply with legal requirements. The primary uses of your information are:

To register and administer your player account effectively.
To process deposits, withdrawals, and other financial transactions securely via our payment processors.
To fulfil our legal and regulatory duties, including identity verification, age verification, and responsible gambling checks.
To provide you with customer support and respond to your enquiries.
To monitor our platform for fraudulent activity and to prevent security breaches.
To enhance our services and improve the overall user experience.

Disclosure of Information to Third Parties

Very Well does not sell your personal data. We may, however, share your information with trusted third-party service providers who assist us in delivering our services. These partners, such as payment processors, identity verification services, and technical support providers, are contractually bound to maintain the confidentiality and security of your data. We may also be required to disclose information to regulatory authorities or law enforcement agencies to comply with our legal obligations.

Your Entitlements Regarding Your Data

Under applicable data protection laws, you possess several rights concerning your personal information. We are committed to upholding these rights and facilitating their exercise. Your rights include:

The right to access a copy of the personal data we hold about you.
The right to request the correction of any inaccurate or incomplete information.
The right to request the deletion of your data where it is no longer necessary for us to retain it.
The right to object to or restrict certain types of data processing.
The right to data portability, allowing you to obtain and reuse your data for your own purposes.

Data Security and Regulatory Adherence

Protecting your information is a principal priority for us. We implement robust technical and organisational security measures, including data encryption and access controls, to prevent unauthorised access, alteration, or disclosure of your personal data. As a licensed operator, Very Well adheres to the stringent standards set by regulatory authorities, ensuring our data handling practices remain compliant and secure.

Policy Amendments and How to Reach Us

We may update this Privacy Statement periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly to stay informed. Should you have any questions or wish to exercise your data protection rights, please do not hesitate to contact our support team at [email protected].