Very Well Terms & Conditions

Overview & Agreement Scope

This document delineates the comprehensive Terms and Conditions that govern the use of all services, software, and the website provided by Very Well. These terms constitute a legally binding agreement between you, the end-user (hereafter referred to as ‘the User’, ‘you’, or ‘the Player’), and the operating entity of Very Well (hereafter referred to as ‘the Company’, ‘we’, ‘us’, or ‘our’). Your access to and use of our gaming services is expressly conditioned on your complete acceptance of and compliance with these terms, alongside our Privacy Policy, Cookies Policy, and any specific rules applicable to individual games or promotions. It is imperative that you read this document in its entirety before engaging with our services, as it outlines your legal rights, responsibilities, and obligations. These provisions apply to all aspects of the service, accessed via any device, including desktop, mobile, or any other platform. This agreement supersedes all prior agreements and understandings between the parties concerning the subject matter herein.

By registering an account, logging in, or participating in any game on our platform, you are acknowledging that you have read, fully understood, and unconditionally agreed to be bound by these Terms and Conditions. You further accept that this constitutes a binding legal contract between you and the Company. If you do not agree with any provision contained within this document, you must immediately cease using the website and all associated services. Your continued use of the services following any amendments to these terms will be considered as your tacit acceptance of the revised agreement. The Company reserves the right to modify, amend, or update these terms at its sole discretion, and it remains your sole responsibility to review this page periodically to ensure your continued compliance.

Player Eligibility Requirements

Participation in the services offered by Very Well is strictly limited to individuals who meet specific eligibility criteria. All users must be of legal age for gambling in their jurisdiction and, in all circumstances, must be at least eighteen (18) years of age. We reserve the right to request proof of age from any user and to suspend an account until satisfactory documentation is provided. It is your responsibility to ensure that your participation is lawful in your territory of residence. The availability of our services does not constitute an offer or invitation by us to use the services in any jurisdiction where such use is illegal. You warrant that you are not a resident of any restricted territory as may be determined by us from time to time based on legal and commercial considerations. Furthermore, you must have the legal capacity to enter into binding contracts and must not be a person who is professionally or otherwise excluded from gambling.

Account Registration & Management

To access our real-money games, you are required to register a personal account. You agree to provide accurate, complete, and current information during the registration process and to update such information to keep it accurate and complete. It is strictly forbidden for any individual to hold more than one account with us; any duplicate accounts discovered will be subject to closure. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account or any other breach of security. In compliance with applicable regulations, including those pertaining to anti-money laundering (AML) and countering the financing of terrorism (CFT), we are required to conduct verification checks, which may include requests for identification documents and proof of address.

Deposits & Withdrawals

All financial transactions related to your account are processed through secure third-party payment processors. When you deposit funds, you affirm that the funds are not derived from any illicit activities and that you are the legal and rightful owner of the funds and the payment instrument used. We do not extend credit for the use of our services. All withdrawals are subject to our internal security and verification procedures to ensure compliance with our legal obligations. To this end, you may be required to submit additional documentation before a withdrawal can be processed. We aim to process withdrawal requests in a timely manner, but processing times may vary depending on the payment method and the completion of verification checks. Applicable limits on transactions will be governed by our internal policies and the terms of the payment processors we employ.

Bonuses & Promotional Offers

From time to time, Very Well may offer bonuses, free spins, or other promotional incentives. Each promotional offer is subject to its own specific terms and conditions, which will be made available at the time of the offer. By participating in a promotion, you agree to be bound by its specific rules in addition to these general Terms and Conditions. All bonuses are typically subject to wagering requirements, which dictate the amount you must bet before the bonus funds and any associated winnings can be converted to your cash balance and withdrawn. Not all games may contribute equally towards fulfilling these wagering requirements. Unless otherwise stated, promotional offers are limited to one per person, family, household address, and IP address. We reserve the right to withdraw or amend any promotional offer at any time without prior notice and for any reason.

Gameplay & Wagering Rules

Your participation in any game is at your sole discretion and risk. You understand and accept the inherent risk that you may lose money when gambling. The rules for each game are available on the platform, and it is your responsibility to familiarise yourself with them before placing any wagers. All wagers are considered final and binding once placed and cannot be cancelled. In the event of a discrepancy between the result displayed on your device and the result recorded on our game server, the result on our server shall be the final and official outcome. We reserve the right to declare any wager or transaction void, in whole or in part, if we, at our own discretion, deem it to be affected by any software malfunction, bug, or error. The integrity of our games is paramount, and outcomes are determined by a certified and audited Random Number Generator (RNG) to ensure fairness.

Responsible Gambling

Very Well is committed to promoting a safe and responsible gambling environment. We provide a range of tools and resources to help you manage your gambling activity effectively. These tools include options to set personal limits on your deposits, wagers, and losses over various time periods. You can also utilise session time limits and reality checks to stay aware of your activity. For players who feel they need a break from gambling, we offer ‘Time-Out’ (a short-term break) and ‘Self-Exclusion’ (a longer-term, more formal period of exclusion) options. We strongly encourage you to use these tools if you have any concerns about your gambling habits. For further support and advice, we provide information and links to independent, professional organisations that specialise in problem gambling support. It is our firm belief that gambling should be an enjoyable leisure activity, not a source of financial or personal distress.

Prohibited Conduct

Any user activity that is deemed to be fraudulent, collusive, illegal, or otherwise in bad faith is strictly prohibited. Engaging in such conduct will result in the immediate termination of your account and the forfeiture of any balances. Prohibited activities include, but are not limited to, the following:

Operating more than one active account on our service.
Using any automated software, bots, or external aids to gain an unfair advantage in games.
Engaging in collusion with other players to defraud the Company or other users.
Exploiting or attempting to exploit any error, loophole, or bug in our software.
Using our services for any form of money laundering or other criminal activity.
Making chargebacks, reversals, or otherwise cancelling deposits in a fraudulent manner.

We employ sophisticated monitoring systems to detect and prevent such activities. We reserve the right to report any suspicious activities to the relevant law enforcement and regulatory authorities and to cooperate fully with any subsequent investigation.

Liability & Disclaimers

The services are provided on an ‘as is’ and ‘as available’ basis. We make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, or completeness of the services or the software. We shall not be liable for any malfunctions of the software, interruptions to service, or internet connectivity issues that may affect your gameplay. Furthermore, we accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the website or its content, including delays or interruptions in operation, loss or corruption of data, or any misuse of the site’s content by any person. This limitation of liability does not, however, exclude our liability for death or personal injury resulting from our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Governing Law & Disputes

These Terms and Conditions and the relationship between you and the Company shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes that may arise out of or in connection with this agreement. Should you have a complaint, we encourage you to first contact our customer support team via the channels listed on the verywelly.co.uk website. We will endeavour to resolve the matter promptly and internally. If, after completing our internal complaints procedure, you are not satisfied with the outcome, you may be entitled to refer the dispute to an approved Alternative Dispute Resolution (ADR) service, whose decision will be binding on us.

Final Provisions

This agreement constitutes the entire understanding between you and the Company and supersedes all prior communications and proposals. The Company reserves the right to amend these Terms and Conditions at any time. Any such changes will be effective immediately upon being posted on the website, and your continued use of the service will signify your acceptance of the new terms. If any provision of this agreement is found to be unenforceable or invalid by any competent authority, that provision shall be severed, and the remaining provisions shall continue to have full force and effect. You may not assign, transfer, or pledge your rights or obligations under this agreement. We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR), to provide and improve our services and to meet our legal obligations.