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Responsible Gaming

This page offers a practical guide to help you manage your gaming activity and ensure it remains an enjoyable form of entertainment. We are committed to providing a safe environment for all our players. Playing responsibly means understanding the risks, knowing your own limits, and using the tools available to stay in control.

Know Your Limits Before You Play

Before you start playing, it is sensible to set clear financial limits. Decide on a budget you are comfortable with, whether that is for a single day, a week, or a month. This amount should only ever be money you can afford to lose, completely separate from funds needed for rent, bills, and other essential living costs. Sticking to a pre-agreed budget is a fundamental part of responsible gaming.

It is also wise to set time limits for your sessions. Gaming can be very engaging, and it is easy to lose track of time. Deciding in advance how long you wish to play for can help keep the activity in balance with other parts of your life. Taking frequent breaks away from the screen is also a useful way to maintain perspective and make clear-headed decisions.

Signs That Gambling May Be Becoming a Problem

It can be helpful to be aware of the signs that may indicate gambling is no longer just a game. Thinking about your own habits is a positive step towards staying in control. Consider if you have recently experienced any of the following:

  • Spending more money or time on gambling than you had planned.
  • Attempting to win back money you have lost, often known as ‘chasing losses’.
  • Finding that gambling is negatively affecting your work, studies, or relationships.
  • Feeling the need to be secretive about your gaming activities.
  • Borrowing money from others or selling personal items to fund your gambling.
  • Thinking about gambling frequently throughout the day.
  • Becoming irritable or anxious when you are not able to gamble.

Recognising one or more of these behaviours is not a cause for alarm, but it can be a useful signal to reassess your relationship with gambling. It is an opportunity to pause and ensure the activity remains a positive part of your leisure time.

Practical Tools Available to Players

At Very Well, we provide several tools to help you manage your play effectively. These features are designed to empower you and can be adjusted to suit your personal circumstances. We encourage all players to familiarise themselves with these options. You can set deposit limits to control how much money you can add to your account over a certain period. This helps enforce your budget.

We also provide time limits to help you manage how long you spend on the site. If you feel you need to take a more definitive break, you can use our self-exclusion tool. This allows you to block access to your account for a set duration. To activate a self-exclusion period of 30 days or discuss other options, please contact our customer support team via live chat. They are available to assist you at any time.

Protecting Younger Users

Very Well strictly prohibits anyone under the age of 18 from opening an account or playing on our platform. We conduct verification checks to confirm the age and identity of all our customers. Any account found to be used by a minor will be closed immediately, and any transactions will be voided.

Parents and guardians share a responsibility to prevent underage gambling. If you share a computer or mobile device with children, we recommend installing parental control software to restrict access to gaming websites. Services like Net Nanny (www.netnanny.com) can provide an effective filter and help create a safer online environment for minors.

Support and Resources in United Kingdom

If you are concerned about your own gambling, or that of someone you know, confidential advice and support are available from professional organisations in the UK. These groups offer free, non-judgmental help.

  • GamCare: A leading provider of support for problem gamblers. Visit them at www.gamcare.org.uk or call their helpline at 0845 6000 133.
  • Gamblers Anonymous: A fellowship of people who share their experience to solve their common problem and help others recover. Find out more at www.gamblersanonymous.org.uk.
  • Gambling Therapy: A global online support service offering practical advice and emotional support. Their website is www.gamblingtherapy.org.

We are here to ensure your experience is safe and positive. Please use the tools provided and remember that support is always available if you need it. Play responsibly and stay within your personal limits.